Other than President Donald J. Trump, Wells Fargo CEO Timothy Sloan has to be the most hated man in Washington, or at least he was this week.
On Monday, the New York Times published a story which said employees at the bank “remain under heavy pressure to squeeze extra money out of customers” despite “years [of] publicly apologizing for deceiving customers with fake bank accounts, unwarranted fees and unwanted products” and claims by top executives that they “have eliminated the aggressive sales targets that spurred bad behavior.” That was a reference to the 2016 scandal in which over a period of many years, thousands of bank employees opened millions of accounts without customers’ knowledge or consent.
But that proved to be only the beginning of the bank’s problems. Since then there has been a steady drip of one scandal after another, from forcing auto loan customers to buy insurance they didn’t need to allegedly overcharging military veterans for mortgage refinances.
Indeed, “each time a new scandal breaks, Wells Fargo promises to get to the bottom of it. It promises to make sure it doesn’t happen again, but then a few months later, we hear about another case of dishonest sales practices or gross mismanagement,” Rep. Patrick McHenry, R-N.C., told Sloan at a House Financial Services Committee hearing on Tuesday.
At the hearing, members of both parties lambasted Sloan and his bank. Continue reading "The Bank That Couldn't Shoot Straight"